30-10-2016
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No way I will ever come back here |
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It seems that handling of consumer complaints comes from two distinct schools. There are the old, switchboard type systems, where it seems even the customer relation managers themselves would do with some advice. The other extreme is dominated by the highly sophisticated, automated systems.........
To make customer satisfied and to have systems that build the company image, customer problems need to be solved, instead of repeating constantly the procedural steps........
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source: PeppeR PR | author:
PeppeR PR |
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